Policy

Returns

The short version

Thirty days from delivery, for any reason, no restocking fee. If something is wrong with the machine we pay return shipping. If you simply changed your mind, you do.

How to start one

Email support@adoptalaptop.comwith your order number or the machine’s name and serial. You’ll get return instructions the same business day in almost every case.

Condition on return

Send it back in the condition it arrived, with the charger and the papers. Packaging matters: reuse the air-column sleeve and the carton if you still have them. Damage caused in transit on the way back is the responsibility of whoever packed it.

We don’t reduce refunds for normal handling. Opening the box, using the machine, and deciding it isn’t for you is exactly what the thirty days are for.

Refund timing

Refunds are issued to the original payment method within three business days of the machine arriving back and passing a quick check. Your bank usually takes another few days to post it.

What isn’t covered

• Damage that happened after delivery, drops, spills, cracked screens.
• Machines returned without the drive, or with hardware swapped out.
• Battery wear after arrival. Batteries are guaranteed at the health listed on the unit page when the machine reaches you; normal degradation after that is wear, not a defect.

Hardware failure inside those same thirty days is handled by post-adoption care instead, we replace the unit or refund in full, and the return shipping is ours.